REFUND & RETURNS POLICY
At BlueDot, we want you to be happy with your purchase. If an item arrives damaged, defective, incorrect, or you simply change your mind, you may request a return within 30 days of delivery.
We do not charge any restocking fees.
1. RETURN WINDOW
You have 30 days from the date your order is delivered to request a return for a refund or exchange.
Return requests submitted after the 30-day return period may not be accepted.
2. CONDITIONS FOR A RETURN
To be eligible for a return, the item should be:
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Unused and unworn, except where reasonably necessary to inspect or try the product
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In the same condition in which you received it
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Returned with its original packaging, where possible
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Accompanied by your order number or proof of purchase
For footwear and clothing, you may try the item on to check the fit.
Items showing excessive wear, washing, misuse, or damage caused after delivery may not qualify for a full refund.
3. CHANGE-OF-MIND RETURNS
If you change your mind about your purchase, you may request a return within 30 days of delivery.
Please contact us before sending any item back so that we can provide the correct return instructions and return address.
For change-of-mind returns, customers are responsible for the cost of returning the item unless otherwise stated by BlueDot.
BlueDot provides free standard delivery to customers in the United Kingdom, so there is no original standard shipping charge to deduct from your refund.
No restocking fee applies.
Once the returned item has been received and approved, we will refund the eligible purchase amount to your original payment method.
4. DAMAGED, DEFECTIVE OR INCORRECT ITEMS
If your order arrives:
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Damaged
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Defective
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Faulty
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Incomplete
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Different from the item you ordered
please contact us as soon as possible at:
Please include:
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Your order number
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Clear photographs of the item
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Photographs of the packaging where relevant
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A brief description of the problem
If we confirm that the item is faulty, damaged, or incorrect, BlueDot will cover reasonable return costs where a return is required.
Depending on the circumstances, we may offer:
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A free replacement
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An exchange
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A full refund
No restocking fee will be charged for faulty, damaged, or incorrect items.
5. HOW TO START A RETURN
To request a return, email:
Please include:
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Your order number
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The item you wish to return
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Your reason for the return
Our customer support team will provide you with the appropriate return instructions and return address.
Please do not send your return to an address shown on the original parcel without contacting us first.
Returns sent without contacting us first may experience delays in processing.
We recommend using a tracked shipping service for returns and keeping your proof of postage until your refund has been completed.
6. ORDER CANCELLATION
If you would like to cancel an order, please contact us as soon as possible at:
Include your order number in your message.
If your order has not yet been processed or dispatched, we will try to cancel it and issue a full refund.
If your order has already been dispatched, we may not be able to stop the delivery. You can still request a return after receiving the order in accordance with this policy.
7. REFUNDS
Once we receive and inspect your returned item, we will notify you whether the refund has been approved.
Approved refunds will be sent to your original payment method.
Please allow up to 10 business days after approval for the refund to appear in your account. Processing times may vary depending on your bank, card provider, or payment provider.
If more than 10 business days have passed since we approved your refund, please contact us at:
8. EXCHANGES
We accept eligible exchange requests made within 30 days of delivery.
If you would like a different size, colour, or eligible alternative item, please contact us at:
Availability of replacement products cannot be guaranteed.
For damaged, defective, or incorrect products, eligible replacements will be provided at no additional cost.
9. ITEMS THAT MAY NOT BE ELIGIBLE FOR RETURN
Certain items may not be eligible for return, including:
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Gift cards
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Items returned after the applicable return period
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Items that have been substantially used, worn, washed, altered, or damaged after delivery
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Items returned without sufficient proof of purchase
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Products that cannot be returned for hygiene or safety reasons after being opened, where applicable
This does not affect your statutory rights where an item is faulty, damaged, misdescribed, or otherwise does not comply with applicable consumer law.
10. LOST OR DELAYED ORDERS
BlueDot offers free standard delivery within the United Kingdom.
If your order has not arrived within the expected delivery timeframe, please contact:
Please provide your order number so we can investigate the shipment.
If an order is confirmed as lost in transit, we may provide a replacement or refund.
If tracking information shows the parcel as delivered, we may provide you with available tracking and carrier information so the delivery can be investigated.
Please make sure that your delivery address is entered correctly when placing your order.
11. UK CUSTOMER RIGHTS
Nothing in this policy is intended to limit or remove any rights you may have under applicable United Kingdom consumer protection laws.
Where applicable, UK consumers may have additional legal rights regarding online purchases, cancellations, faulty products, refunds, and returns.
Your statutory rights are not affected by this policy.
12. FREE UK DELIVERY
BlueDot currently offers free standard delivery on eligible orders shipped within the United Kingdom.
There is no standard delivery charge added to eligible UK orders at checkout.
Any optional premium or expedited delivery services, if offered, may be subject to an additional charge.
13. POLICY UPDATES
We may update this Refund & Returns Policy from time to time to reflect changes to our services, business practices, or legal requirements.
Any updates will take effect once published on our website.
14. CONTACT US
If you have questions about a return, exchange, refund, cancellation, or delivery, please contact our customer support team:
BlueDot Customer Support